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SUNY ORANGE BOOKSTORE
RETURN POLICY

   
     KEEP YOUR RECEIPT!
WE CAN NOT PROCESS A RETURN OR EXCHANGE WITHOUT IT!
   
         
    Textbooks:    
    New and Used printed textbooks purchased for the current term may be returned or exchanged as follows:
  1. Fall/Spring full semester classes - within 2 weeks of the start of the term, with an Original Valid
    Cash Register Receipt for the term.
     100% of the purchase price will be refunded for New books if the books are in brand new condition and in their original unopened packaging. 100% of the purchase price will be refunded for Used books if they are complete and in acceptable resalable condition. Cut-off dates will posted in the Bookstore and on our website. Special orders, e-books, access cards, study aids, novels and shipping costs are non-returnable.

  2. The shrink-wrap packaging of your new book must be intact and unopened.

  3. There can be no marks, highlighting, open CDs or opened access codes on your new textbook.

  4. You must bring your return or exchange to the Bookstore during business hours before the end of the refund period.
   
    Non-Merchandise:
   
   
  1. May be returned within 5 business days of purchase when the item is undamaged and the packaging is unopened and intact.

  2. CDs and DVDs are only returnable in the event there is a defect and may only be exchanged title for title within 72 hours of purchase.

  3. Computers, computer supplies, electronics, software, flash drives, calculators, boards, drafting and art papers, stethoscopes and special orders are not refundable.

  4. Delivery fees are not refundable.
   
    Additional Online Policies
   
   
  1. All returned books shipped back to the Bookstore as returns must be accompanied by a copy of the original receipt.
  2. Shipping costs are non-refundable and the customer is responsible to pay for any shipping expense incurred when returning textbooks to the Bookstore. The bookstore is not responsible for items lost or damaged during return shipping. Nor is the Bookstore responsible for lost textbooks due to a wrong shipping address provided by the customer.
  3. Textbooks deemed as unacceptable for refund either due to condition or time limits will not be credited to the customer's account and will be held at the Bookstore for 10 business for customer pick up or return shipping at the customer's expense.
  4. Textbooks should be returned to the following address:

    The SUNY Orange Bookstore
    115 South Street
    Shepard Student Center
    Orange County Community College
    Middletown, NY 10940
    ATTEN: TEXTBOOK RETURNS
   
    Refunds will be issued in the same way payment was made; original purchases by check will be issued a refund check within 15 business days. Credit card purchases will be refunded to the charging credit card which must be presented at the time of the return, Please note that due to the requirements of credit card processing, these refunds may take up to 7 business days to post to your account. Cash refunds may be made by check at the discretion of the Bookstore.

Defective items will be replaced if brought in within 90 days of purchase with original sales receipt.
   
         
         
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